Summary of
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HP
Certified Professional, Service Qualification
Fourteen+
years writing, editing and managing online and offline technical
documents
Four+
years LAN administration and support, including remote access
administration and support
Eight+
years in publishing, advertising and print production
Four+ years freelance writing and photography
Objective
Primary:
Technical Writer IV
position
writing, editing and/or managing the production, organization
or distribution of scientific,
technical, business process or product documentation publications or manuscripts. Online or traditional media.
Business process planning and discovery, ISO certification or clinical trial environments
preferred. 1099 or W2. Telecommuting
desired.
Secondary:
Documentation Specialist
position editing and/or managing the production, organization or distribution
of scientific, technical or business communication publications or manuscripts. Online or traditional
media. Regulatory agency compliance reporting or legislative initiative
environments preferred. 1099 or W2. Telecommuting desired.
Webmaster:
This website demonstrating information mapping techniques.
Senior SME, Documentation Specialist,
ICS Nett, Birmingham, Alabama: Planned,
executed and monitored all phases of documentation support for a team of
experts conducting best practices audits of major governmental
unit's
department of information technology.
Oversaw content of auditor's reports, developed request for information (RFI)
documents, request for proposal
(RFP) presentations, and document templates
(Word, Excel, PowerPoint). Reported to Director of IT
Service Delivery and Director of Program Management Office.
Simultaneously documented ICS Nett's Project Management Office's (PMO)
business processes.
Technical Support Technician,
TeleTech, Fairfield, Alabama: Level II call
center support agent for users of Hewlett-Packard consumer notebook
and desktop computers. Managed crew of eight Level I support
agents. Administered weekly quality assurance reviews. Reported to
Team Supervisor.
HP Certified Professional, Service Qualification
Invited by
company to supervise fifteen call center
agents supporting applicants to
AARP MedicareRX Plans.
Academic Editor,
University of Alabama
(Vision Science), Birmingham, Alabama: Developed, wrote and edited
dissertation
and clinical research
proposal for Vision Science Ph.D.
candidate. (Word, PowerPoint) Reported to candidate.
Technical Writer,
NorthStar Communications Group, Birmingham, Alabama: Outlined
company's IT Group documentation requirements for enterprise-wide quality assurance and disaster
recovery procedures. (Word, SharePoint) Reported to IT Group Manager.
Website
Developer,
HGH Design, San Francisco,
California: Developed beta
website for graphic design group. (FrontPage, Paint Shop Pro, Photoshop,
Flash) Reported to owner.
Past Projects See also:
Additional Experience for information
on publishing, marketing & advertising and technology transfer
work.
1/00 –
5/04 e-Commerce Development Director, Healthcare Marketing Writer Alabama ENT Associates, Birmingham, Alabama
Led private medical practice in the
development of an e-commerce website delivering complementary and
alternative (CAM) healthcare services. Wrote business development scenarios and technical
requirements specifications, including cost estimates. Shopped and negotiated contracts. Architected and implemented
cabled and wireless production LAN over Windows 98, NT, Me, 2000 and XP
desktop and laptop platforms. Setup document server system (DMS).
Created controlled document templates. Wrote and edited
treatment protocol and health information manuscripts,
brochures and patient
handouts. Created
content on three additional turn-key websites. Reported
to CEO.
Directed website development activities from conception
to fulfillment. (QuarkXPress, FrontPage, Illustrator, Flash, Paint
Shop Pro)
Specified all website related technical requirements. (Word, Excel,
Visio)
Scheduled tasks, procured hardware and software. (Project)
Trained executive, management and staff personnel in LAN operation
and use, including remote operations. (Word, PowerPoint, Visio,
Remote Desktop, pcAnywhere)
Advised group on product lines packaging and expert-knowledge
software product development. (Word, Excel, Visio)
Developed online patient registration process to increase aggregate
number of office visits to practice. (Word, Acrobat, FrontPage)
6/97 –
4/99
Technical Writer, System Documentation/SQA
UCSF Medical Center
- OARG,
San Francisco,
California
Wrote and edited
IEEE/ISO compliant system documentation and user guides for MRI/CT imaging
software used in Phase I and II clinical drug trials subject
to FDA and pharmaceutical industry audits. Assisted system quality
assurance (SQA) testing staff. Reported to the Computer Lab Director.
(University research group went private as
CCBR-Synarc San Francisco.)
Developed procedures to assure manuscript
production control. (Word, Visio)
Designed, implemented and tested Unix-NT-Mac
document server network. (Bluebird, NT Services for
Macintosh, AppleTalk)
Installed and configured manuscript version control
software (Visual Source Safe).
Updated user
guides and
WinHelp documentation for
Employee Appraiser, a human resource management application.
Reported to Project Leaders. (FrameMaker, ForeHelp)
Invited by CEO to create an in-house
publishing group.
Technical Writer, Network Security Cygnus Solutions, Sunnyvale, California
Wrote white
papers describing
Cygnus KerbNet,
a cross-platform enterprise wide network security system.
Reported to the Marketing Director. (Word)
Technical Writer, Digital Certificates VeriSign, Inc., Mountain View,
California
Wrote white
papers describing company’s digital certificate server system and trusted
authority network. Reported to the Marketing Director. (Word)
Technical Writer, Developer Documentation
Release Software Corporation, Menlo Park,
California
Updated developer documentation for “AutoPay,” an
electronic software distribution (ESD) payment utility. Converted Mac PageMaker files to
MS‑Word and
WinHelp. Reported to the Vice-President.
(Word, MS Help Workshop)
Conceived and edited monthly film magazine, “FOCUS:
Chicago.”
Produced and hosted Third World Film seminars
Produced Visiting Director seminars
Education
Paralegal
Studies University of San Francisco, San
Francisco,
California
Mass
Communications Northeastern Illinois
University, Chicago, Illinois
Published freelance newspaper and
magazine articles and photographs.
Managing Editor of monthly
periodical for nonprofit film society.
Print
Production & Controls Illinois Printing
Industries Institute, Chicago, Illinois
Streamlined production procedures at trade journal publishing house to
reduce a five-day work week to three days.
Cultural
Anthropology University of Illinois, Circle
Campus, Chicago, Illinois
Produced videotape documentaries (Institute for Juvenile Research, National Association of
Social Scientists).
Abstracted clinical psychology
monographs.
Journalism/Graphic Arts/Film Columbia
College, Chicago, Illinois
Published fiction writing and poetry.
Produced documentary film.
References and Additional Information
References are available
on request.
Information on publishing, marketing & advertising and technology
transfer work is
available below.
Last modified:
2010-02-05
Download resume:
Additional Experience
1/90 - 5/96
Woodwright d.b.a. W. Hayward Johnson, San Francisco, CA
Produced custom furniture
and cabinetry for individual and commercial clients. Restored antiques.
Preserved and reproduced architectural detailing of buildings
constructed in the Italianate style (e.g.,
the Union Street Inn).
Operated cabinet making shop.
Performed building maintenance and remodeling for private clients and real estate
management companies.
Supervised
construction crews
at multiple sites.
8/87 - 1/90 Technology Business Development Consultant d.b.a. W. Hayward Johnson, San Francisco, CA – Birmingham,
AL
Developed public-private partnerships to promote
technology development. Researched administrative law and legislative
histories. Advised companies on retained earnings investments. Wrote
business plans and proposals for venture capital offerings and business
incubator initiatives; legislative resolutions for state economic
development initiatives.
Contributed to federal-state
interagency cooperation agreements (Marshall Space Flight Center/Alabama
Office of Economic Development).
Published articles in business trade
journal, daily newspaper and alternative press.
Invitations to
consult: Marshall Space Flight Center, Operation
New Birmingham, California Judicial Council - Committee on the Future of
the Courts (California Appellate), Office of the Mayor - City of San
Francisco.
Invitations to
publish: Carnegie Commission on Science
Technology and Government, Marine Technology Society, NASA/University of
Arizona Space Engineering Research Center.
Volunteer
work: California Lawyers for the Arts
(Editor/Membership Coordinator); San
Francisco Art Institute (Volunteer Coordinator, Open Studio Festival); Oakland Art Museum
(Grantwriter, International Sculpture Center).
1/83 - 1/87
Human Resource Management Editor
Sanders Editorial, Los Angeles, CA
Tabulated data and edited employee job descriptions for comparable worth
studies. Edited Standard Policy Descriptions (SPDs). Wrote replies to
Request for Proposals and Requests for Qualifications (RFPs, RFQs).
Reported to the President.
1/80 - 1/84 Photographer/Photo Finisher
d.b.a. L’Imagerie, San Francisco, CA
Produced slide presentations and collateral print
material for business trade shows and chambers of commerce. Processed
and printed film for models and fine art photographers.
Published in San Francisco
Examiner-Chronicle.
Volunteer work: California Academy of
Sciences (Greeter).
1/79 - 10/79
Marketing Director
Haines Publishing Company, Berkeley, CA
Prepared two monthly publications for
divestiture. Reorganized production procedures. Conducted reader surveys
and direct mail subscription campaigns. Created advertising and
subscription revenue
pro forma. Reported to the
Publisher.
Supervised advertising sales staff.
Increased circulation 8%; increased subscriber list
value 100%; reduced production costs 20%.
Advised companies on multimedia and magazine
production. Managed creative personnel. Supervised film production
crews. Organized and conducted Third World film seminars.
Conceived and edited film magazine,
"Focus: Chicago."
F
eature articles and photography published in Chicago
Tribune newspaper and Chicago Elite magazine.
P
roduced
magazine mock-ups for ad agency review.
Volunteer work: Facets Multimedia Film Society
(Grantwriter, Visiting Film Director Master of
Ceremonies, Third World Film Seminar Director, Volunteer Coordinator).
11/73 - 8/77
Production Manager
Maclean-Hunter Publishing
Corporation, Chicago, IL
Executed all phases of
magazine production for five monthly trade publications. Prepared annual
budgets. Issued press instructions. Coordinated quarterly direct mail
campaigns. Prepared advertising mechanical art. Reported to Publishers.
Reduced a five-day work
week to three days.
11/72 - 11/73 Space Sales Representative
Publishers' Development
Corporation, Chicago, IL
Sold advertising space for
two trade publications. National territory. Reported to the Advertising
Manager.
Opened $60,000.00 in new
business.
1/70 - 9/71
Trade Sales
Director/Merchandise Manager
Avant-Garde Magazine, New
York, NY
Invited to position by
Publisher. Responsible for magazine newsstand distribution, worldwide.
Set up and operated international mail-order operation. Administered
Letters of Credit and Bills of Lading. Reported to the Publisher.
Opened 51 U.S. and
foreign wholesale distribution accounts.
Bargained with
manufacturers in Taiwan and Japan.
Administered facilities
search and labor contracts for John Lennon/Yoko Ono performance festival.
